REGISTRATION & COURSE CANCELLATION POLICIES
Payment must be received before the start of the course/offering for participant to attend.
Late registrations will only be accepted if enrollment has not yet reached its maximum.
Any withdrawals must be made in writing (by email) as far in advance as possible.
Participants are eligible for a 100% refund, minus processing fees, if they cancel a course 60 days or more in advance. Participants are eligible for a 50% refund, minus processing fees, if they cancel a course between 14 and 60 days in advance. Participants will receive no refund if they cancel a course within 48 hours of the course start date.
A participant may be able to purchase a course spot in one name and have another participant take it. This will be observed on a case-by-case basis.
Participants can “bank” credits if they cannot make the course. However, banked credits must be used within the educational cycle year.
Participants can pay for courses in advance. Must follow same guidelines as above.
SIM-one reserves the right to cancel any courses prior to the opening of the registration period. In the case of cancellation, SIM-one will endeavor to replace the course with one similar in nature within the course yearly calendar. If SIM-one has to cancel a program for any reason beyond its control, it will not be held liable. In this unlikely event, SIM-one will offer a full refund if it is prior to the commencement of the program, or a pro-rated refund if the program has already commenced.
Circumstances beyond SIM-one’s control include, and are not limited to, below minimum participant registration required for course to run, budget shortfalls, timetable constraints, fire, explosion, natural disaster, power failure, rules or requirements of any government or legal body having jurisdiction, and labour unrest (such as strikes, slowdowns, picketing or boycott).
A full refund (minus administration fees) may result in cases of family and/or medical emergencies. This will be done case by case.
In order to receive a refund, you must notify SIM-one either by email, via Education@SIM-one.ca at 416-506-1433 ext. 202 within the above time frames prior to the course date. Transfers may only be made to courses where there are spots available.